A new update to the My Disney Experience app for Walt Disney World guests appears to be the addition of a new virtual assistant chatbot to answer basic questions about the resort.
The bot, which goes by “Disney Virtual Assistant” can so far only answer basic questions, pertaining to topics like park hours, rentals of wheelchairs/ECVs/strollers, or smoking areas. There’s also a prompt to connect to Cast Members, just like the old chat function.
Disney Virtual Assistant will likely be expanded to include more frequently asked questions to save the burden on Cast Members who respond to chat messages. Responses can occasionally take hours, which makes this function helpful for filtering out the more frequent questions. This way, perhaps Cast Members can attend to more specific matters faster.
How do you feel about these chatbots? Let us know in the comments below!
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U hope they don’t run the backend out of the Amazon Oregon datacenter like they did Genie and the park entrance tap-stiles. This is a actually a very good idea as long as they don’t Chapek-out on the customer service staffing.