Walt Disney World and Disneyland Resort are launching an updated disability access service (DAS) this spring. We recently reported on the rumor that Disney would be changing their DAS pass soon. Disney Disability Access Service The updated service will launch on May 20 at Walt Disney World and on June 18 at Disneyland Resort. It’s … Read more
Disney’s Animal Kingdom Guest Relations has moved locations, likely temporarily for a refurbishment of the usual Guest Relations location. Animal Kingdom Guest Relations Guest Relations has taken over the first set of ticket booths on the left before the theme park’s entrance. There are Guest Relations and information signs above the ticket booths. Cast Members … Read more
In a TikTok video shared by user @disney_with_bren, a guest services Cast Member attempts to wrangle a snake outside the Magic Kingdom entrance. The calm Cast Member is using a trash picker to move the snake, though it often slithers away from her. The Cast Member appears to just be directing the snake towards the … Read more
Walt Disney World guests now have another way to help get assistance with issues at the resort, as the Walt Disney World Guest Service account has returned to Twitter. The account, which can be found at @WDWGuestService, has begun responding to guests again for the first time since March 12th, 2020, the same day the … Read more
Earlier in the week, it was announced that Disneyland Paris would be reopening on July 15, and since that point a steady stream of information has been released by the resort’s Guest Services, answering all our questions about how the COVID-19 pandemic and lengthy closures will affect future visits to the resort. A topic on … Read more
Despite ongoing furloughs and park closures, Disney is still keeping busy to plus up its parks and resorts by filing a number of permits and patents, including this recent one, which caught our attention due to the flashy graphics used to explain the new technology––whenever a complex patent is explained by way of a comic … Read more
Starting February 16, the Guest Experience Teams stationed throughout the Magic Kingdom will be operating at a reduced schedule. Guest Experience Teams will only be available from 10:00 AM through 7:00 PM every day. Previously, these Cast Members were available to assist through park close. After 7:00 PM, guests in need of assistance should visit … Read more
Let’s be honest: at times, navigating the Walt Disney World website can be pretty frustrating. Thankfully, there’s a new feature that should help guests easily find the information and make the bookings they need. Guests now have the option of using CoBrowse, a screen sharing technology, that allows cast members to see what the guest … Read more
Today on our loop through EPCOT we noticed some interesting construction going on near the Guest Relations building. We aren’t sure exactly what is going on in this spot, but it definitely looks like a new, wider pathway has been shaped and wood framing has been added. Toward the back of the construction area there … Read more