Guest Experience Team Hours Reduced at the Magic Kingdom

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Starting February 16, the Guest Experience Teams stationed throughout the Magic Kingdom will be operating at a reduced schedule.

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Guest Experience Teams will only be available from 10:00 AM through 7:00 PM every day. Previously, these Cast Members were available to assist through park close.

After 7:00 PM, guests in need of assistance should visit the Liberty Square Ticket Office, City Hall, or the Guest Relations window at the Main Entrance for any help with ticketing, reservations, and more.

Guest Experience Teams also assist guests with booking, modifying, and recovering FastPass+ selections, navigating the My Disney Experience app, and deactivating/reactivating MagicBands.

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Jessica Figueroa

Jessica lives in South Florida with her 15-pound cat Gordo and a small army of Tsum Tsums. You can contact her, ideally with photos of your cats, at [email protected]

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Jeff
Guest
Jeff

How cheap is Disney World, my gosh!

Deb
Guest
Deb

FYI, you don’t need to go to Guess Relations Team to fix a Fast pass. On our last visit we asked CM if it was time for our second tier ride. She said yes. Well she used the Tier One replacement pass for a ride that was down. We caught it and she called a supervisor over to fix it.

Tom Corless
Admin
Tom Corless

The typical protocol is to go to GR, I don’t think they want everyone doing what you did.

Joe Basine
Guest
Joe Basine

So you are an expert on Disney protocol now. How long have you been working there Tom?

Tom Corless
Admin
Tom Corless

I’m going by past experiences and what I’ve been told by managers in the past, I’m assuming they know.

Bob from Toledo
Guest
Bob from Toledo

Who do you go to, to demand you get a ride vehicle by yourself? Asking for a friend

Tom Corless
Admin
Tom Corless

Anyone who might have a twitter account that should probably get them fired from the Walt Disney Company.