Housekeeping at Disney World to be Reorganized Due to Degrading Service Quality

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Ever since the Four Seasons resort opened at Walt Disney World, Disney has been looking at ways to keep up with the luxury resort, especially since many Disney Deluxe Resorts are priced higher.

One of the larger problems in recent years has been in the upkeep of a guest’s resort room, with a notable downward trend in the quality and care of housekeeping Cast Members. It is very common these days to find beds unmade, trash on floors, and sometimes even worse inside of your Disney hotel room.

Disney is reformatting the way their Housekeeping works across Walt Disney World to attack this problem over the coming weeks and months. The first major change is a large increase in the number of housekeeping Cast Members across the property, including the hiring of dozens of new managers across all of the hotels. This is all in anticipation of the introduction of the new dispatch system, similar to the one recently rolled-out in Tomorrowland for custodial Cast. This system is said to better dispatch housekeepers to get rooms cleaned more efficiently for the day’s arrivals.

The last piece of all this is that a rumored third party company, based in the hospitality industry, will be coming in and retraining the housekeeping teams on current industry standards and trends. All of this piled together should create drastic changes in the upkeep and cleanliness of Disney’s hotel rooms.

About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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Scott
Guest
Scott

This is good to hear. For what we pay for rooms at WDW I should be able to leave in the early morning and come back at lunch to a clean room. There have been many times when our room did not get cleaned until after 3 PM. Happened 2 times in a weeks stay at BC this past year.

Edie C
Guest
Edie C

Really noticed a decline in our stay December 2016 at Yacht Club. Had to call one day to get the room cleaned. Other days it was very late and clearly a quick job. Trash not emptied, towels not replaced. Glad to hear they are noticing and actually doing something about it.

jeffrey
Guest
jeffrey

glad to hear last time we stayed at your home resort (saragota springs) the room was dust every where
and the vents were full of mold.

Brent Van Zandt
Guest
Brent Van Zandt

I agree that some improvements need to be made. I stayed at Riverside a few weeks ago and noticed several deficiencies. There was no “Do Not Disturb” door tag, the door chain/limiter was broken and unusable, and there was a brochure on by the television announcing savings opportunities if I extended my stay that had ended in December of 2016. I realize that all of these items aren’t housekeeping issues but I would think that housekeeping would be the front line person to notice and correct the items or pass them along to the proper department. In fact on the… Read more »

Barbara Sims
Guest
Barbara Sims

Yes, great news! We stayed at SSR last year and when we checked into our room the bathroom floor behind the toilet was disgusting. I was too tired to wait for housekeeping to come and cleaned it myself, but this should never happen at a Disney resort.

James
Guest
James

I do hope the third party company isn’t someone like PDQ Consulting and there STEPS programme. It’s packaged to improve the customer experience but ultimately it’s designed to save money by speeding up processes

Disney Pete
Guest
Disney Pete

Well, that sounds exactly what they’re looking for

Jessica Antill
Guest
Jessica Antill

We stayed at Pop Century in August and noticed a decline from their normal high standards. It was also the first time that there was not a towel animal left by mousekeeping. That little extra tough of magic was definitely missed.

Jenn
Guest
Jenn

Maybe instead of constantly cutting corners, Disney should go back to the kind of cast member training that once made them industry leaders and innovators. They’ve fallen so far that now they have to figure out how to keep up with the competition.

Cheryl
Guest
Cheryl

Amen! If you can’t keep up the Disney Magic stop the growth?

Keith
Guest
Keith

Competition is a great thing….Four Seasons, Hilton, and Waldorf are blowing the doors off “Deluxe” Disney resorts in all areas of service and amenity.

Diane Pember
Guest
Diane Pember

For the drastic increase in rates over the last few years, you would think housekeeping would have improved a long with the linens, towels and beds but no! We discovered the Omni at Championsgate and could not believe the service, cleanliness, luxury and attentiveness we received. We have been staying here ever since for half the price and we have stayed in every Disney resort over the last 37 years but we lost the MAGIC! Not cool to come back to your room at 3pm to take a nap and your room hasn’t been cleaned. This happened way too many… Read more »

DisneyLover
Guest
DisneyLover

Wonderful. Just what every project needs, more managers.

Page
Guest
Page

Good to hear. We noticed a decline during our last stay at WL. Trashcans weren’t always emptied and the sheets were dirty on our first night.

minnie me
Guest
minnie me

Just stay off site in one of the luxury resorts closeby. Double the comfort and servicd for half the price.

Debbielovestravel
Guest
Debbielovestravel

I’ve only had one somewhat disheartening experience with mousekeeping. I went to the closet where they keep all supplies on my floor at SSR. The door was cracked and the mousekeeper was standing there reading a book, she was so engrossed she never saw me for a good 15 seconds until I said excuse me. Then I asked her for another blanket and she told me I had to call housekeeping. She never put her book down while talking to me and didn’t even try to hide it. This was about 11 am. I did get my blanket later in… Read more »

Rob Anthony
Guest
Rob Anthony

It’s not so much the housekeeping. The rooms are just ‘meh’ – I always stay at the Grand Floridian.. and the rooms are honestly less attractive than a Hilton or Sheraton on their worst day. They need major upgrades to justify the ridiculous prices.

Lisa Quirk
Guest
Lisa Quirk

That is why I stay off property or I stay at Universal Lowes hotel so much cleaner done with staying at Disney resort

Hillary Ann Monaboyd Albury
Guest
Hillary Ann Monaboyd Albury

I stayed with my twin sis at AKL Kidani Village for 10 days in November 2016 and within that time we were moved 3 times and had maintenance crews in our room EVERY NIGHT until 11PM because of things that were supposed to be done, such as the range not working, the faucet in the tub turned out so that the water ran out of the tub instead of in, all of the a/c vents were filled with dirt and not working and it was extremely HOT each night, the exhaust fans in the bathrooms were NOT THERE period and… Read more »

Lillian
Guest
Lillian

I hope you update after your visit and have a better experience. Is emptying dishwashers something housekeeping is responsible for?

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Mousekeeping at Walt Disney World to Undergo Changes

[…] we hear from WDW News Today that Disney is finally addressing the issue and there are improvements to the Mousekeeping service […]

Doug Davis
Guest
Doug Davis

This is why we stay at Starwood Swan or Dolphin on property. The prices for Disney’s own “luxury” resorts are through the roof in comparison and are lower in quality. The Swan or Dolphin easily outclass the rooms at the overpriced Grand Floridian.

Aaron
Guest
Aaron

I suspect my DVC fees will be going up.

Ian
Guest
Ian

I don’t want to be that guy, but I think the word you are looking for is declining, not degrading. I don’t think guests or the housekeepers are being degraded by anyone.