Earlier this morning, news broke that Walt Disney World Resort Bell Services would no longer be holding goods delivered from third-party vendors for guest pick-up or in-room delivery. This includes strollers, mobility aids like ECVs, and groceries.
In light of these events, the popular grocery delivery company, Garden Grocer, came out on their Facebook and made a statement that their delivery services will not be affected by this change:
Other popular grocery companies, such as Instacart and Amazon Prime, have not spoken as to whether their grocery delivery services will be impacted or not. (Garden Grocer has catered to WDW resort guests for years, so it may be that they’re just more aware of these impacts.)
It’s important to note that this policy change will go into effect as of October 1st, 2019. Reservations and delivery arrangements made up to that date will be honored. The Walt Disney World Mail Services Q&A has yet to be updated with this information.
Given the greater popularity of delivery services in recent years, it’s strange to see so much pushback from resorts, but it could be becoming too much for Bell Services staff to take on in addition to luggage. This is a developing story, so be sure to check back for WDWNT for more updates.