UPDATE: Garden Grocer, Other Resort Grocery Delivery Services to Not Be Affected by Third-Party Delivery Policy Changes at Walt Disney World

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Earlier this morning, news broke that Walt Disney World Resort Bell Services would no longer be holding goods delivered from third-party vendors for guest pick-up or in-room delivery. This includes strollers, mobility aids like ECVs, and groceries.

In light of these events, the popular grocery delivery company, Garden Grocer, came out on their Facebook and made a statement that their delivery services will not be affected by this change:

Other popular grocery companies, such as Instacart and Amazon Prime, have not spoken as to whether their grocery delivery services will be impacted or not. (Garden Grocer has catered to WDW resort guests for years, so it may be that they’re just more aware of these impacts.)

It’s important to note that this policy change will go into effect as of October 1st, 2019. Reservations and delivery arrangements made up to that date will be honored. The Walt Disney World Mail Services Q&A has yet to be updated with this information.

Given the greater popularity of delivery services in recent years, it’s strange to see so much pushback from resorts, but it could be becoming too much for Bell Services staff to take on in addition to luggage. This is a developing story, so be sure to check back for WDWNT for more updates.

About the author


Growing up a native Floridian, I've been visiting the parks since I was three months old. I love all things Winnie the Pooh, Hidden Mickey hunting, and dole whips.

Questions or comments? Email me at [email protected] or find me on Instagram @aliciaj_13

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Jim TNicki Recent comment authors

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This makes sense since Disney doesn’t sell real food. Even in the gift shop the food is limited. But the parks do rent strollers and scooters and these third parties are cutting into their prices. I see why they have done away with this, but there is one flaw. Usually when people need the strollers or the scooters, they have mobility issues, the problem is the Hotels don’t address these issues and can’t help until the person gets to the park, and then when you rent a scooter or a stroller you have to give it back at the end… Read more »

Jim T
Jim T

It sounds like it’s a space and staff problem and possibly a liability problem, as opposed to a money making problem. Those items are large and with more people taking advantage of these services (if you haven’t been recently than you’d be amazed at how many scooters are rolling around the parks). These items also present a potential liability issue if they were to get lost or damaged or a guest tried to blame damage on Disney instead of owning up they’re open mistake. But, mostly I think it’s all issue of space. They can’t just build more storage space… Read more »