UPDATE: Garden Grocer has confirmed that grocery delivery services will not be affected by this policy change. Click here for the latest update to this story.
For those of you who enjoy the convenience of using Instacart or Amazon Prime to deliver groceries and other last-minute necessities (lookin’ at you, phone chargers) to your Disney resort hotel room, as well as essentials like strollers and ECVs or other mobility devices, you will now have to budget in additional vacation time to retrieve your goods, as Resort Bell Services is no longer holding goods for guest pick-up or in-room delivery. Drop-off or pick-up of items prior or after guest arrival will also no longer be permitted.
This marks a change from the previous handling fees implemented earlier this year. In fact, the Mail Services tab on the Walt Disney World Resort website still states the following:
Until now, the only way to avoid incurring a fee was by meeting your delivery person or courier at the lobby or out front. Now it’s the only way to retrieve your goods, as no holds or drop-off courtesies will be permitted.
Before the recent and earlier changes this year, only mailed packages received at the front desk would incur a $5 handling fee.
Will this affect your tendency to “order in” at your resort hotel, given that you now have to allot time to meet with your third-party delivery person?
Given the greater popularity of grocery and package delivery in recent years, it’s strange to see so much pushback from resorts, but it could be becoming too much for Bell Services staff to take on in addition to luggage. Sound off in the comments below.