Gondola Stuck at ADA Load Station Led to Disney Skyliner Downtime Today

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It’s been three weeks since the Disney Skyliner accident took place at Walt Disney World. As you probably are aware, multiple gondolas were seen crashed into each other and numerous guests were stranded in the air for over two hours, stuck inside of the gondolas. The fledgling transportation system has seen adjusted hours and a fair amount of downtime since it returned to service just a few days ago. Today, the line that runs from the Caribbean Beach Resort to Disney’s Art of Animation and Pop Century Resorts encountered an issue.

From what we could see, a gondola appeared to be stuck transferring from the stationary, ADA load platform (used for wheelchairs, ECVs and other guests that may need more time to board) to the main line. Once they did get that once-stuck gondola in motion, it visibly had a hard time transferring to the main line as cast members, security, and those tasked with maintaining the Skyliner looked on. Guests in line to ride the Skyliner to Art of Animation and Pop Century remained there through all of this.

The line eventually re-opened to guests, but the ADA load platform remained off-limits. As we headed to the Hollywood Studios line this evening to return to our car, we could see that the platform was blocked off with a cone and a barricade, being watched by a Disney security cast member. We assume that the maintenance team and engineers will be looking at the issue overnight once all guests are clear of the area.

Disney Security is stationed outside loading platforms to closely supervise the area and prevent any guests from wandering in.

Some guests understandably remain apprehensive about the now-controversial form of Disney transportation, and recent issues with the Skyliner system don’t offer much reassurance. That being said, we were able to ride the Disney Skyliner today with little-to-no issue.

We’ll continue to monitor the status of Skyliner’s operation across the resort for any future updates.

About the author

Tom Corless

Tom has been regularly visiting the Walt Disney World® Resort from the time he was 4 months old. While he has made countless visits in the last 28 years, he did not become a truly active member in the Disney fan community until the summer of 2007, when he decided to launch the WDW News Today website and podcast. Tom has since become an Orlando-local and is a published author on Walt Disney World.
Contact Tom at [email protected]

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PirateMadHatter
Guest
PirateMadHatter

Should have done the right thing and extended the monorail a bit.

John George Abraham
Guest
John George Abraham

I don’t have a ton of experience with the monorail but when I rode it for the first time in April it was really slow. We had a wait a long time for it to show up at the stations, it was slow to get moving, and didn’t travel very quickly. I think a constantly moving transport makes more sense, as long as it’s constantly moving!

Brandi Baker
Guest
Brandi Baker

The positive is that Disney is attempting to work out the “real life” kinks. It has been tested. It is safe. There are just guest inconvenience issues that come along with any new operation. I think a, “keep calm, carry on” attitude” should be offered to engineers diligently working on the issues. Have a Disney day! ❤

Lawrence LaBrecque
Guest
Lawrence LaBrecque

skyliner is best transpotation mode in disneyworld

Adiel Alfonso
Guest
Adiel Alfonso

I starting to feel like the skyliner is going to be a flop.

Paul Quarantello
Guest
Paul Quarantello

It already is a flop.

Tim L
Guest
Tim L

Maybe this is why Walt liked People Movers and Monorails so much, they maybe more expensive, but they work. A cheap transportation system that never works, is nothing but a complete waste of money

John George Abraham
Guest
John George Abraham

This same system is used on even larger scales around the world. I highly doubt Disney would have gone with it if it weren’t proven. I’m sure these are just kinks in the system or failures on the operators’ side.

David Hooper
Guest
David Hooper

It seems like they spent a lot of time testing the system before opening it to the public. Did they not run into these issues before it became operational to everyone?

tammy knowles
Guest
tammy knowles

Probably not, a lot of rides have issues once opened to the public – the public create infinite variables in operation

Melanie
Guest
Melanie

Just wondering, what does ADA stand for?

Steve
Guest
Steve

Americans with Disabilities Act

Asr
Guest
Asr

Americans with Disabilities Act (ADA)

Rodney C. Harris
Guest
Rodney C. Harris

Americans with Disabilities Act

Mariya Baltes
Guest
Mariya Baltes

We rode the Skyliner two days ago and it went perfectly. No wait, no issues, it was great

Lily Beaumont
Guest
Lily Beaumont

If you put this against the danger when a rollercoaster goes bad…I think the gondolas will do just fine…they are great fun..

Randy Wilson
Guest
Randy Wilson

I heard that the accident the other week was linked to the ADA access also. Might be the part they have to eliminate to ensure the system runs the right way. Ski resorts don’t have an ADA system in place and rarely have issues. It just might not be feasible if people can’t board it fast enough. Don’t mean to sound cold, but its just a system that doesn’t normally cater to that audience.

DebC
Guest
DebC

The width between the seats is an issue, too, with strollers and ECVs. It’s really tight between the two benches, so that makes loading quickly difficult, too. Skiers just hop on and go. They aren’t holding infants, trying to manage a stroller, helping Gramma and Grampa on all at the same time.

Tina Wicks
Guest
Tina Wicks

Not an option they need to be ADA accessible.

Dyn
Guest
Dyn

It wasn’t. The incident was at the Riviera the only station without an ADA station.

Ermie
Guest
Ermie

The Riviera station is not open yet to board or disembark and I believe that it is ADA compliant. Please cite a source if you know otherwise.

Nathan
Guest
Nathan

Disney needs to start working with Siemen’s as well as the various operators of such cars around the world. Just look at the public transit in Japan, and you’ll see what I mean.

Liz
Guest
Liz

We rode Columbus Day weekend and had zero problems!! Disney is like every one else and is going to have an occasional hiccup. Not a big deal. People need to relax

Mr. Incredible
Guest
Mr. Incredible

I would rather Disney spent their money on an expansion of the monorail and the construction of a steam train to take guests to Animal Kingdom so as to keep the Safari style theme.

Michael
Guest
Michael

I was also at the skyliner station last night. My wife and I took the skyliner from Hollywood Studios to Caribbean Beach for dinner at Sebastian’s Bistro (A fantastic dinner, by the way). It was certainly not as dramatic as this report made it seem. Yes, one of the three lines was temporarily offline…but those that were left waiting in line did so out of choice. Cast members were on hand to notify anyone arriving that Pop Century the line would be delayed. And Disney provided buses specifically designated ‘Skyliner’ to shuttle AA/PC guests back to their hotel. Has the… Read more »

Paul Stevenson
Guest
Paul Stevenson

My wife and I rode the Skyliner this weekend and had zero issues. The ride was smooth, the breeze was nice. People were on and off quickly and quietly, the queues moved very efficiently.
People need to relax and realize that kinks need to be worked out, if you don’t like it that’s fine. Take a bus, take cab, jump in your car, there will be hiccups but it will get better.

Ermie
Guest
Ermie

The T-line had a problem today. We should just scrap the entire Boston transportation system! It breaks down all of the time! :-)