Amidst concerns over the current Coronavirus outbreak affecting many areas of China, including Beijing, Shanghai, and the virus’ location of origin in central Wuhan, Shanghai Disney Resort has issued temporary refund policies in case guests wish to cancel their trip.
The theme park’s website omits any mention of the outbreak, simply stating: “We understand that in recent days some guests may wish to change their travel plans.”
The temporary refund policy is as follows:
Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, can choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.
Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.
Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23 (subject to availability of the performance schedule), or get a refund if you can’t visit the resort before this date.
For all ticketing enquiries, people can contact their original ticket purchase channel, or send enquiries via e-mail to shdr.yuding@disney.com. They can also contact the Shanghai Disney Resort Reservation Center at: 400-180-0000 (Chinese mainland) or +86-21-3158-0000 (other country/region) for all enquiries.
Shanghai Disney Resort is currently operating normally, and while there are no travel restrictions to the region and no reported cases of illness within the park, local shops are quickly running out of protective face masks and other necessary items.