Walt Disney World Releases Details on How to Receive Partial Refunds on Annual Passes During Extended Parks Closure

In light of the ongoing Disney Parks closures, Walt Disney World has issued new details regarding partial refunds and monthly payment plan holds for Annual Passholders. Check out the details below.

Walt Disney World Resort:

If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.

As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact VIPASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact VIPASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact VIPASSHOLDER Support at (407) 939-7277.

The announcement regarding potential refunds and pay holds came as the result of multiple discussions and reports regarding possible payment holds during the ongoing COVID-19 crisis, which has left many people either furloughed, unemployed, or otherwise cutting unnecessary or luxury expenses. Annual Pass prices went up across the board earlier this February, and for many, these payments could represent anything from an essential cellphone or utilities bill, to groceries.

Will you be opting in for a refund or simply extending your pass? Let us know in the comments.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Ann F.
Ann F.
6 months ago

I will be opting for a refund since my platinum passes for my family of 4 expire June 15 and I’m not sure when I’ll be returning in the immediate future.

Sonja Johnson
Sonja Johnson
6 months ago

I am extending my Pass that is way to good of a deal to pass up.

Seth
Seth
6 months ago

How are they providing partial refunds for the time that the parks are closed if we don’t know yet just how long that amount of time is going to be?

Sandy
Sandy
6 months ago
Reply to  Seth

They aren’t providing the refunds right away. They are asking people who want the refund option vs the extension to call and they will notate that on their account. When the parks reopen then Disney will do the refund for the amount of days closed.

Keg
Keg
6 months ago

Any indication that Disney will allow Silver passholders into the parks during the summer?

Jason
Jason
6 months ago

Im going to extend, that way I can get the benefit of the cheaper price I paid for my pass even longer. It seems like a no brainer if you can afford to keep your pass.

Donna
Donna
6 months ago

Never got my refund!!!

Jeff Allen
Jeff Allen
6 months ago

I have not received my refund.

Jane Vasilo
Jane Vasilo
6 months ago

I have an annual and am wondering how they will issue the refund. My hotel reservation for mid-May was cancelled and my deposit was credited to the gift card I used when I booked it. Lucky for me I held on to it! But I bought my annual back in Dec. and I no longer have the cards I used to make that purchase. Does anyone know what they will be doing? Sending checks? Issuing gift cards?

Jane Vasilo
Jane Vasilo
6 months ago
Reply to  Jane Vasilo

Follow-up – I spoke to a Passholder rep today. She told me that refunds will be made back to the original purchase method once they know a re-opening date. I explained I no longer had those gift cards, and she said they will issue me a new gift card with thr refund amount on it. So if you are asking for a refund, you need to specify if you need a different refund method (i.e., expired/cancelled credit card, no longer have gift card, paid cash etc.)