As the COVID-19 situation continues to change, a re-opening date for the parks is still unknown, and as a result, many lingering resort reservations and vacation packages are slowly being cancelled. Reports started coming in a few weeks ago regarding cancelled April reservations, although given the current stay-at-home mandate through the end of the month, it seemed unlikely those would happen anyway. Now, reports of May reservation cancellations are coming in, with guests seeing cancelled vacation dates through May 16.
As the resort cancels reservations, it has been calling and/or emailing guests to inform them, or otherwise automatically issuing refunds. To provide guests additional flexibility, all Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30 have been waived. For further assistance with cancelled reservations or modifying an existing reservation, Disney is directing guests to call in or use the chat featured on the Disney World website.
Walt Disney World announced on March 28 that it would only begin accepting reservations for dining and resorts for travel dates starting June 1 and later.