Following today’s challenging opening of the Disney Park Pass System at Walt Disney World, the resort has begun contacting guests with reservations with a survey about their experience.
The survey seems to note exactly which days and which parks guests have reservations for. The first question asks guests to confirm whether they booked the reservation themselves or if they were added as part of a group.
If the guest responds that they made the reservation, it then goes into how difficult the process was.
Expectations are the focus on the next section. Disney asks specifically about expectations of crowd size and wait times.
The survey then moves to the safety measures that will be in place to help reduce the spread of COVID-19 in the parks, including mandatory face coverings, temperature scans, and physical distancing.
Disney then asks about the guests’ personal history with Walt Disney World, likely to see if crowds will mostly be repeat or first-time guests.
When the parks of Walt Disney World reopen next month, it may not be “a whole new world,” but it will certainly be a different one.
After being in a “wait room” for a total of about 6 hours (was kicked off several times) there were no parks available for any day of our December dates. I then called annual pass line, which informed me that “all circuits are busy”. I finally got through on another line and cancelled both the September and December resort reservations we had but also my annual passes. I understand the current situation places restrictions on life, but I’m not paying for an annual pass and resorts that I can’t get into the theme no parks (and would have to wear a mask). Maybe another year.
You are right!! after being on hold 3 times over 15 hours, Disney cuts you off. Hello Universal….bye bye mouse
Disney is impossible to provide Customer service