polynesian-resort

DVC Rooms at Disney’s Polynesian Village Resort Begin Soft-Goods Moana Overhaul

If you are a DVC Member staying at Disney’s Polynesian Village Resort within the next few months, chances are you are being moved. Disney is beginning it’s soft-goods room overhaul of DVC rooms soon while the resort undergoes major construction and refurbishments throughout.

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Guests are already being notified of room changes due to this overhaul. Work will be completed on all DVC areas of the resort, including the bungalows on the water. Guests are being relocated to newly refurbished Moana-themed rooms, at no additional charge.

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    1. The DVC rooms have 2 bathrooms, a guaranteed balcony or patio, and a kitchenette. Plus free laundry in one of the buildings. The cash rooms do not. They are standard hotel studios.

  1. That’s not a great deal for DVC owners. It’s a move to a (slightly) smaller room without the second shower. It’s also going to be farther from the TTC, which is a great convenience of the DVC rooms. Maybe if they put you up in a club room or a bungalow (we can dream at least)?

  2. Uhh… Big problem. People book the Polynesian studios because of the specific accommodations including the fold down wall bed and the split bathrooms in the studios. Expecting there will be quite a few unhappy people with the downgradein accomodations. A surfboard headboard doesn’t exactly provide more room or convenience for people like the studios they intentionally book.

    1. I’m pretty sure those headboards are from the bungalows so it’s an odd picture choice. But if they are moving people from the bungalows, where would they put them? There’s nothing comparable at the resort?

  3. I am one of the guests who have been moved because of the refurb and this is a significant downgrade not an upgrade. There shouldn’t be an additional charge, there should be a credit.

    The DVC rooms have 2 bathrooms, a guaranteed balcony or patio, and a kitchenette. The cash rooms do not. They are standard hotel studios. I only booked the Poly studios because we would rely heavily on the extra bathroom (with shower and sink) not only for getting ready, but for a place for my 1 year old to take naps so the rest of us can use the room during this time. We booked a lake view so that we can see the fireworks (yay!) after he goes to bed. Now we are praying we get a room with a fireworks view so we can see them this trip and/or patio so we have somewhere to go when the 1 year old is sleeping. We have been told neither is guaranteed with the switch (yes, even though I am still paying for them). Our other option is to take turns taking my 4 year old down to the beach to watch them with the crowds, which would be fine if I paid standard view points, but not with the lake view points they are still charging me. It’s an 8 night trip, so this is not a small difference in points. I’m traveling with my 1 and 4 year olds and my mom. If it were just my husband and I we would be fine and I could brush it off more easily. I would still be mad that we were paying too many points for too little room amenities and different view, but at least our experience wouldn’t be as impacted. Yes, the new rooms are going to be beautiful, but that’s not what will actually matter to us from a functional standpoint.

    I made two phone calls, including a supervisor, and sent an email to member services and their solid stance is “the rooms are equivalent.” (I was polite, I promise. This is the first time in my life I have asked for a supervisor.) There were no apologies, no alternative solutions, no offer of some points returned or a room change even after I explained how this change is going to have real practical effects on how we experience this vacation. I asked them to see what other DVC rooms were available to switch to, but there is literally nothing available for the entirety of our stay since they switched us so last minute, 60 days prior to arrival. Our options are to take this room, stay off property (not happening with nap needs and lack of rental car), or cancel our trip. I am really upset with not only the outcome, but with how DVC is handling the problem that they created.

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