Mears Connect launched this week as a replacement for Disney’s Magical Express, with service to and from Orlando International Airport and Walt Disney World Resort hotels. Unfortunately, there are still some bugs to work out with the new service.
WDWNT reader katzrevival, whose family has been affected by the errors, reported that runDisney participants are now missing their flights due to a lack of communication between Disney and Mears. The 2022 Walt Disney World Marathon Weekend wrapped up this morning with the main event, causing traffic to be rerouted across property. This meant the Mears Connect buses could not get to the resorts, leaving guests with early flights stranded.
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If you know the bus isn’t coming, call an Uber or Lyft. There is no reason to miss a flight. (And if you’re cutting it so close that the timing of a missed bus was the key, that’s just strange planning.)
At the same time, Magical Express TOLD you when to be ready. Not sure whether this is the case with Mears Connect.
But you may have visited since this change, and you may know more about it than me. And I’m open to that.
These guests may not have KNOWN that the bus wasn’t going to be there. And a “lack of communication between Disney an Mears” isn’t the guests’ fault. It’s lack of planning on both companies’ parts.
Pay more, get less….Chapek’s version of Disney
Fire Bob paycheck Chapek!
They could always take a taxi/Uber/Lyft so saying they have no way of getting to the airport is wrong
But getting there ON TIME could be affected by Mears and Disney not working together to inform guests of the right time to be there.
Glad I am using Town Car in Orlando. Disney is just not concerned with stellar customer service anymore. I think they are using the Six Flags business plan.
Thinking the fact that mears was always the provider of magical Express then conveniently raised the prices days after taking over independently was planned. Way to take the magic out of a trip
Sounds like a typical Mears operation.
I know they also operated Magical Express but I am highly skeptical of them being able to offer a consistent competent service without Disney to answer to.