Disney Celebrates ‘Upside’ of Mobile Dining and Check-In As They Can Operate Restaurants and Resorts with Less Cast Members

During The Walt Disney Company’s First Quarter 2022 Financial Results Conference Call, CFO Christine McCarthy spoke on how mobile dining and check-in are considered an “upside” of Disney Parks.

Mobile ordering and check-in definitely make things easier and more efficient for guests who know how to utilize this mobile technology.

But is it too efficient to the point where Disney Parks believes mobile dining and check-in can replace Cast Members at restaurants and resorts?

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Disney seems to be going in the direction of utilizing mobile technology to the point where they can utilize less Cast Members wherever possible, thus earning more money.

This reminds us of when McCarthy was quoted saying that reducing food portion sizes for guests would also help increase profits.

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  1. I’m all for using technology to optimize. But their technology is far from great. There are still numerous things you can’t do in the app even when it works 100%. Which let’s be honest tweets rate. On top of that they seem to have fired or lost a large portion of their customer staff. I waited on hold for almost two hours today trying to order a celebration cake for my father’s buster. I ended up giving up and I’ll try again tomorrow.

  2. Anything so they don’t have to get more “products” oh I mean employees that they own why have those people there being humans. They would rather you be faced to apps and bracelets and upgrades and mobile order/check in. That’s all the customers they abuse are worth.

  3. This is just one of the clearest examples of the fact that morons seem to be in charge at the executive management level at the Walt Disney company. Disney needs to stop making their problems the guest’s problems. To brag about how great that is is the height of stupidity.

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