Disney CEO Bob Chapek Doubles Down on Park Passes, Says Reservation System is ‘Exceeding Expectations’
In case there was anyone left wondering after CEO Bob Chapek and Parks Chairman Josh D’Amaro have stated that the park pass reservation system is here to stay, Chapek doubled down on his support for the system in today’s Q2 2022 earnings call.
Pointing to the $6.7 billion revenue for the Parks, Experiences and Products division, Chapek credited the system for allowing Disney to plan for spending and revenue on a daily basis. Knowing how many guests will be in attendance each day allows the company to forecast food and beverage sales, staffing needs, and more.
CFO Christine McCarthy also claimed that Disney is still limiting attendance through the reservation system in order to increase “guest enjoyment.” She also cited the return of traditional meet and greets and the Disneyland Resort nighttime spectaculars as returning capacity to the domestic parks.