Lawsuit Filed Over Claims That Shattered Monorail Window Caused Facial Injuries to Five Year Old at Walt Disney World

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A guest has filed a lawsuit over an incident that took place when a Walt Disney World monorail stalled while having the windows open, claiming that her daughter was injured due to shattering glass.

WESH‘s Greg Fox reported that the mother of Lilly Riley filed the suit in Orange County, seeking over $15,000 in damages.

According to the suit, Riley was on Monorail Lime on June 10th, 2018, when it stalled on the track for approximately twenty minutes. When the windows were opened with the authorization of a cast member, the suit claims that a window shattered, cutting the 5 year-old Riley’s face and requiring stitches.

The Rileys are claiming “negligence,” accusing Disney of “[failing] to maintain and inspect the monorail window,” resulting “in pain, suffering, disability and disfigurement.”

In a statement to WESH, Walt Disney World Spokeswoman Erica Ettori responded to the claims, saying “Nothing is more important than the safety of our Cast and Guests. We will respond to the allegations, as appropriate, in court.”

Around the time of the incident, Disney said Monorail Lime was stopped during a thunderstorm and towed into the Magic Kingdom station.

Ettori added that the practice of unzipping the monorail windows for airflow was not uncommon: “It is standard operating procedure for us to unzip the windows for airflow. The Train was then running shortly thereafter, and there were no issues.”

We will update this story as we learn more information. Keep reading WDWNT for all your news on the Walt Disney World Monorail.

MORE:

PHOTOS: Monorail Silver Returns with A New Look as Walt Disney World Repairs Existing Fleet

VIDEO: Doors on Monorail Yellow Fail To Open Leaving Guests Stuck For Several Stops

RUMOR: Walt Disney World Has Not Actually Ordered a New Monorail Fleet from Bombardier, Despite Mounting Safety Concerns

About the author

Matthew Soberman

Matthew has been a writer for WDWNT since June 2018. He probably should have realized he was a Disney Parks fan when he tried to make a model of the Horizons building in middle school shop class. (It didn't go well.) He is also a huge Muppet fan, and can also be found on ToughPigs.com. You can email Matthew at [email protected]

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Frank
Guest
Frank

15 grand payout for Disney would be “chump-change “ for such negligence in this matter . 😕

Ted Logan
Guest
Ted Logan

nooooo not monorail lime!!!

Yopi
Guest
Yopi

If the monorail was towed into the Magic Kingdom Station, and unloaded through the doors, how the heck did a window shatter. The two stories don’t line up. My god how entitled people can be.

Rabid Kangaroo
Guest
Rabid Kangaroo

You didn’t read the article. The windows were removed from the inside while it was stalled in order to allow airflow through the cars.

Jimmy okino
Guest
Jimmy okino

Lime is a Lemon!