Faced with the monumental process of implementing an all-new theme park reservation system and accommodating guests under new health and safety guidelines, Walt Disney World has sent out a new Annual Passholder communication thanking guests for their patience during these unprecedented times. While reopening dates have been announced, guests and seasoned Passholders alike will have to re-learn the entire process of attending the Walt Disney World theme parks, and Disney seems to be eager to assuage its most valued ticket holders that “the magic will still be there.”
You can read the full Passholder message sent via email below:
Dear Valued Passholder,
Soon it’ll be time to return to the enchantment. To laugh. To wish. To dream. To once again sing along with a small world. Journey to a galaxy far, far away. Conquer Everest. And sail through a Frozen land.
But first, we wanted to offer our most sincere thanks. For your patience. For your trust. For always keeping the magic in your hearts. And for being some of our most cherished fans.
As we adjust to these unprecedented times, the Theme Park experience will understandably be different from what it was when you last visited. At least for the time being. But one very important thing will remain the same: the magic will still be there. And we could all use some of that!
Thanks again. For everything.
We’ll be sure to stay in touch. Sincerely, Your Walt Disney World Resort Family
Upon reopening, it has been announced that Annual Passholders will be limited in how many theme park reservations they can make at any time. However, Passholders and other affinity groups, like Disney Vacation Club members, will be invited to special previews prior to the official July 11 (for Magic Kingdom and Disney’s Animal Kingdom) and July 15 (for EPCOT and Disney’s Hollywood Studios) reopening dates.
Thank You Disney for sending me that email. Now i wont cancel my annual pass and request a refund
I have not received this email but it is still disappointing. I paid over $1000 to have park hopper options and that is gone. I paid all of this money for firework shows, parades and other shows….that is gone. This settles nothing IMO. It is just to appease which I guess works for some.
Thanks for the email Walt Disney Resort Family! I won’t be canceling my annual pass…and that’s not sarcasm 😉 Can’t wait to we can come back.
These messages aren’t doing anything to give information to APs who simply want the details of how to make a reservation, when the preview event will be, how many days we will be allowed to reserve and whether or not our passes will be extended during the reservation like they are in Shanghai. These messages assuring us we will be returning to the magic are just shining a spotlight on how little we know about HOW to return.
Exactly, and our passes disappeared from My Disney Experience. Are they upgrading them? Do the former blackout dates still apply, even though we lost the days we could have visited? When is the preview? A nice message for sure but with no clarity to these issues it’s frustrating to send out countless “thinking of you” messages.
At least somebody at Disney is thinking of you. Yes the letter thanking AP’s didn’t reveal any new information but unlike AP’s, DVC members have received no information. AP’s may spend around 1,000 a year, DVC members spend 10’s of thousand of dollars on our membership and have received no information on reservations, priority nothing. Calling DVC hotline is useless as well and unlike you AP’s, cancelling a DVC memberships is much harder and more involved. Come on Disney learn to communicate with your “most valued/loyal customers”
Agree with all sentiments….I have DVC friends who are really disgusted at the lack of attention that has been given in their situation.
I think saying that Disney cares for AP holder’s is a little excessive. I think it’s more like they’re appealing to our emotions before they drop the bomb as to how much they will be taking away from AP’s benefits when the park reopens. I am trying to make a decision as to whether I will take the refund on remaining days or take the extra days. It would be very helpful if Disney would show me on my account when my new expiration date would be so I could plan and see if we’ll be able to travel by then. My account just shows that my AP expired on June 2. I can’t make any resort reservations, which was part of the benefit of being a pass holder, and it appears that we also will not be able to park hop, at least for a while.The fact that I will most certainly not be getting the benefits that I paid for is very troublesome. You can say it’s not their fault but I look it at this as a business relationship just the way that they look at you and me. Given the huge price increase for APs this is likely it for me on APs. We will probably visit in the future and buy a vacation package but not unless/until things improve considerably.
Just stop the madness. Stop the phases. Stop the mask wearing. Stop the social distancing. Just stop all of this security theater.
Well. It is sad that we have Lost out on some items for the time being. But we have a lot to be thankful 😉 we are still here and wait with anticipation of our next fun time at Disney. Instead of farmers tan now we will have clown tans from wearing a mask 🤣🤣🤣🤣🤣
Disney should give WDW and Disneyland APs the same policy as Shanghai APs of not starting the clock on our APs while we are under the reservation system of park attendance.
I never received an email. Hope I get the one to sign up for the preview
I’d rather they communicate substance over form. In other words, “thanks for your patience” is a nice platitude but provide some more information to your loyal pass holders. Is that too much to ask?
I appreciate the posts as we are Florida APs who have yet to receive that email…and I agree- this does nothing to improve communication about reopening…..
Why have I not received this? Not only am I a Passholder my daughter is as well. Grrrrrrr
With no guaranteed entrance to the parks, it’s not worth it for me to retain my AP. Especially being an out-of-towner. If I have to travel for a vacation only to be limited access, then itmis not worth it. It’s different for locals. I will be requesting a refund.