BREAKING: Walt Disney World and Disneyland Offer Partial Refunds; Payment Plan Holds for Annual Passholders Due to COVID-19 Extended Closures

In light of the ongoing Disney Parks closures, Walt Disney World and Disneyland have issued new details regarding partial refunds and monthly payment plan holds for Annual Passholders. Check out the details below for each resort.

Walt Disney World Resort:

As previously stated, all Walt Disney World Annual Passes will be extended for the number of days the parks are closed. 

In lieu of an extension, Passholders who have already paid their passes in full can opt to instead receive a partial refund for the closure period. Further information regarding this option will be provided soon.

Starting April 5, all automatic payments for Annual Passholders on monthly payment plans will stop for the remainder of the parks closure. Walt Disney World will also retroactively refund payments made between March 14 through April 4, 2020. Do note that pass expiration dates will not be extended under this option.

As an alternative, guests on monthly payment plans can choose to have their payments simply postponed, starting with payments due April 5 and throughout the closure period. Payments will resume upon the reopening of the parks, but your passes will be extended under this option. Further information on how to opt in will be provided soon.

For assistance, contact V.I.PASSHOLDER Support at (407) 939-7277.

Disneyland Resort:

Disneyland Annual Pass partial refunds, extensions, and monthly payment plan holds follow a similar model as Walt Disney World’s. For assistance, call Annual Passholder Member Services at (714) 781-7277.

This announcement comes on the heels of multiple discussions and reports regarding possible payment holds during the ongoing COVID-19 crisis, which has left many people either furloughed, unemployed, or otherwise cutting unnecessary or luxury expenses. Annual Pass prices went up across the board earlier this February, and for many, these payments could represent anything from an essential cellphone or utilities bill, to groceries. Other theme parks, like Universal, previously announced that they were assisting Annual Passholders on a case-by-case basis.

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1 year ago

Thanks for the update!

1 year ago

Hi there, the phone number that’s listed in the article 407-739-7277 is incorrect. It is not a Disney Guest service phone number. If you call it, it’s a man named Rick Larsen and he’s a safety program manager at Certified Slings.

Tom Corless
1 year ago
Reply to  Veronica

That’s what Disney listed, we have a screenshot. We have updated it.

1 year ago

That is not the passholder VIP phone number. That is some poor guy’s cell phone.

1 year ago

I’m a bit confused about this. In our case, our AP’s expire this month. We elected to renew on a monthly payment basis last month.
Since we have resort reservations coming up in May and June (hopefully), we needed to in order to make FP selections for the May trip.
So do we have an option to just continue the monthly payment to get it over with or do we have to select postponement of current monthly payments??