Disneyland Resort Emails Annual Passholders Regarding Pass Extensions and Partial Refunds Due to Extended Parks Closure

In light of the ongoing Disney Parks closures, Walt Disney World and Disneyland are permitting partial refunds and monthly payment plan holds for Annual Passholders. Disneyland has since emailed their Annual Passholders with the following information:

Active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

As an alternative, in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option. If you have any questions, please contact Annual Passholder Member Services at (714) 781-7277.

Disneyland Annual Pass partial refunds, extensions, and monthly payment plan holds follow a similar model as Walt Disney World’s. No additional information has been released regarding how exactly to opt in for a refund, nor were Monthly Payment Plan options listed in this email.

This announcement comes on the heels of multiple discussions and reports regarding possible payment holds during the ongoing COVID-19 crisis, which has left many people either furloughed, unemployed, or otherwise cutting unnecessary or luxury expenses. Annual Pass prices went up across the board earlier this February, and for many, these payments could represent anything from an essential cellphone or utilities bill, to groceries. Other theme parks, like Universal, previously announced that they were assisting Annual Passholders on a case-by-case basis.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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1 year ago

My email says something a little different and now I’m guessing I have to call to let them know which option I’d like?

“Effective April 5, 2020, for Annual Passholders on monthly payments, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.”