Walt Disney World Resort Emails Annual Passholders Regarding Pass Extensions and Partial Refunds Due to Extended Parks Closure

In light of the ongoing Disney Parks closures, Walt Disney World and Disneyland are permitting partial refunds and monthly payment plan holds for Annual Passholders. Walt Disney World Resort has since emailed their Annual Passholders with the following information:

Active Walt Disney World Resort Annual Passes who have paid in full will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.

Disneyland Annual Pass partial refunds, extensions, and monthly payment plan holds follow a similar model as Walt Disney World’s. No additional information has been released regarding how exactly to opt in for a refund, nor were the previously-announced Monthly Payment Plan options listed in this email.

This announcement comes on the heels of multiple discussions and reports regarding possible payment holds during the ongoing COVID-19 crisis, which has left many people either furloughed, unemployed, or otherwise cutting unnecessary or luxury expenses. Annual Pass prices went up across the board earlier this February, and for many, these payments could represent anything from an essential cellphone or utilities bill, to groceries. Other theme parks, like Universal, previously announced that they were assisting Annual Passholders on a case-by-case basis.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Raxel7851
Raxel7851
1 year ago

I just got my email. Our passes expire April 22. I wonder if they will add the days onto that date, or the date they reopen the parks? If it’s April 22, then that would include days the parks weren’t open to use the pass. Let’s say they open June 1, then to me that’s the date they should use to extend our passes. Just asking. Maybe someone has a better idea of how this is going to work. It may be better for us to take the partial refund and put it towards renewal.

Nyota
Nyota
1 year ago
Reply to  Raxel7851

I thing in your case they should extend it the number of days between March 16(day the park closed)-April 22. That is the time you lost the opportunity to go to the park. They don’t owe you April 22-June 1 as your pass would have been expired.

Lulu
Lulu
1 year ago
Reply to  Raxel7851

I spoke with them and was told they would add the days onto the expiration day of your pass. So you would get 36 days added onto April 22. Meaning if they don’t reopen April 23 or in May at all they essentially added days you can’t use anyway. Seriously

They did tell me you would get those days back if you renewed but if you don’t renew they are adding extension immediately after expiration so no actual useable extension – made no sense to me.