Bob Chapek Discusses Disney Parks Fandom and Criticism at Wall Street Journal’s Tech Live Conference

Matthew Soberman

Bob Chapek Discusses Disney Parks Fandom and Criticism at Wall Street Journal’s Tech Live Conference

Bob Chapek discussed the fans of Disney Parks at The Wall Street Journal’s Tech Live conference today.

When moderator, and the Journal’s Editor in Chief, Matt Murray, brought up the passion and occasional criticism of the fans, Chapek noted that he ran the parks for seven years, adding that he was “quite familiar with how passionate they can be. If we move a churro cart ten feet, it’s a big deal.” He then claimed that when Guardians of the Galaxy – Mission BREAKOUT! replaced The Twilight Zone Tower of Terror at Disney California Adventure, some complained, but “the lines went from 30 minutes long to 6 hours long…”

Despite brushing off fan concerns, Chapek added that Disney tries to “make everybody happy all the time,” but he realizes that achieving that isn’t really possible. He then said that his own personal feelings about Disney aren’t what’s important, but what is how people feel about the company. Previously, Chapek has been openly resentful about being called a “bean counter” by fans.

He also pulled out of an appearance at Destination D at Walt Disney World last year, citing a last-minute schedule conflict. Rumors indicated he was afraid of being booed on stage, which did happen at D23 Expo last month.

Chapek succeeded Bob Iger as Disney CEO in 2020, right before the COVID-19 pandemic forced the company to close its theme parks worldwide. Previously, Chapek was Chairman of Walt Disney Parks and Resorts before being promoted to Chairman of the Parks, Experiences, and Products division.

Do you think Chapek is being too dismissive of fan criticism? Are fans complaining too much to have any real impact? Share your thoughts in the comments!

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  • Matthew Soberman

    Matthew has been a writer for WDWNT since June 2018. He probably should have realized he was a Disney Parks fan when he tried to make a model of the Horizons building in middle school shop class. (It didn't go well.) He is also a huge Muppet fan, and can also be found on You can email Matthew at

7 thoughts on “Bob Chapek Discusses Disney Parks Fandom and Criticism at Wall Street Journal’s Tech Live Conference”

  1. Well will say about anything but his actions speak louder than words. If he & others do not hang it up Walter Elias Disney would not be happy what Chapek and others have done to his and others had work!

  2. Chapek is all about the profit for the company.Disney has shifted away from a park(s) that a family can visit to enjoy and get away to one where guests have to save thousands of dollars to visit and build a xtra cushion for the constant price increases.His Bean Counter image is well deserved.

  3. I love how he makes fun of us park people but we are the ones that bring the money into your parks not the fairweather tourist… whats going to happen when we are all gone… wdw no more whoops… amazing writers at wdwnt wo jobs bc nothing to write about just sad! He hasnt been fired why?

  4. For the money Disney charges and the hoops they make you jump through to have a decent vacation, fans have every right to be vocal about the state of the company and the decisions it makes. Disney lost its way years ago, have sided with political allies, become woke and marginalized their core fan base. The company, and Chapek, deserve every ounce of criticism they get.

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