Shop for everything Disney in one space on Disney Store Online, including franchises like Pixar, Star Wars, National Geographic, and Marvel. You’ll find apparel, accessories, toys, collectibles, and more from Disney Parks, Disney Cruise Line, and other Disney Destinations.
Disney Store Online
Newly Released Items From Disney Store Online
About Disney Store Online
Disney Store is the official shopping destination where you can shop the stories you love from across all Disney brands. Shop for genuine Disney merchandise for fans of all ages. Every product is thoughtfully designed and brought to life with the highest quality materials.
Shop by character, park, or by collection. The website is organized by category for easy of shopping:
- New
- Trending
- Holiday
- Clothing
- Accessories
- Toys
- Collectibles
- Home
- Parks
- Gifts
- Sale
How to Shop with a MyDisney Account
Shop online or via the mobile app. You’ll want to sign up for a MyDisney account if you don’t already have one. Disney Store is part of The Walt Disney Family of Companies, and MyDisney lets you seamlessly log in to services and experiences across The Walt Disney Family of Companies, such as Disney+, ESPN, Walt Disney World, and more.
You’ll be able to view your order history, payment preferences, shipping address(es), and any reviews you have written. Plus, track your order, request a replacement, and return or exchange items.
Sizing Information
Size charts are available for Disney Store Online apparel items. Size charts for women, men kids, toddlers, infants, shoes, and pet costumes can be referenced to ensure a proper fit. Please note that all clothes are in U.S. sizes.
Discounts and Promotions
Special offers and sales may have specified timeframes, which can be located in the Promotion Restrictions and Guidelines section for each special offer or sale. Any special offer or sale that does not have a specified timeframe will be a limited time offer, while supplies last. Check out the current special offers.
To apply an eligible promotional offer enter the promotion in the box labeled “Apply Promo Code when you are in your “My Bag” (which is before you enter your payment or shipping information). If the Promo has been successfully applied, you should see an indication under the Promo Code Box. There should also be a check mark next to the promo code that was applied to your order.
Payment Types Accepted
Disney Store Online accepts Visa, Mastercard, American Express, PayPal/PayPal – Pay Later (US only), Disney Rewards redemption, Diners Club, Discover, Disney Gift Cards and Click to Pay. Other considerations include:
- You may apply up to 5 Disney Gift Cards for your purchase. If the balance of your Disney Gift Cards doesn’t cover the total of your purchase a credit card will also be required
- When using a Disney Gift Card, only a credit card can be applied/combined for your purchase
- A credit card is required when using your Disney Rewards Redemption Card
- When selecting Click to Pay or PayPal/PayPal – Pay later other payment methods are not able to be applied
- Click to Pay or PayPal/PayPal – Pay Later are only not able to be applied when ordering via phone
Shipping and Delivery
Most items ordered via Standard Delivery ship within 48 hours and will arrive within 5-7 business days, personalized items within 1-3 weeks. Exceptions include items shipped from locations other than the main warehouse. Please check the Shipping tab on individual product pages for details. Express Delivery is available for an extra charge. Please allow an extra 1-2 business days for Express Delivery on personalized items.
Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support.
Below is a chart with shipping charges:
| Order Value (USD) | Standard Currently 3-5 business days | Next Day Express (by 10:00AM PST) | 2-Day Express (by 10:00AM PST) |
| Up to $85.00 | $9.95 | $25.95 | $20.95 |
| $85.01 – $150.00 | $14.95 | $32.95 | $27.95 |
| $150.01 – $500.00 | $24.95 | $39.95 | $34.95 |
| $500.01 – $1000.00 | $95.95 | $129.95 | $109.95 |
| $1000.01+ | $174.95 | $245.95 | $195.95 |
NOTE: $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to Alaska or Hawaii.
Most personalized items ordered via Standard Delivery will arrive within 1-2 weeks. These windows may be extended during peak periods. Customized items, which include customized t-shirts, fleece, bags, watches, mugs, mousepads, and wall décor, may take longer to ship. Please check individual product detail pages for specific delivery schedules. Please allow an extra 1-2 business days for Express Delivery on personalized items.
Learn more about shipping and delivery from Disney Store Online and which countries they ship to.
Frequently Asked Questions: Disney Store Online
What is the Returns and Replacement policy?
Subject to the exceptions listed below, a full refund for purchases made on DisneyStore.com will be provided to the purchaser in the same form of payment that was used for the purchase within 30 days of the shipping date, provided that refunds to a card account will only be provided to the original card account used for the purchase if such account is valid. If the original card account is no longer valid, a refund will be issued in the form of a Merchandise Credit. Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or replacements will be accepted if the merchandise has been used or worn.
Disney Store Order Refunds that are applied from an order paid with a Disney Gift Card or Disney Gift Card eGift will be refunded to a new Disney Gift Card eGift. The Disney Gift Card eGift will arrive to the email address supplied on the original Disney Store purchase.
Merchandise purchased online by PayPal™, or other form of tender will, subject to the terms stated above, be refunded as a Merchandise Credit. Merchandise purchased online using multiple forms of tender may only be returned directly to Disney Store.
Gift with Purchase or Purchase with Purchase items must accompany the original purchased item when returned.
Returns and replacements will not be accepted for items purchased at Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Vacation Club locations, Disney Cruise Line®Ships, Aulani, a Disney Resort and Spa, and Ghirardelli Soda Fountain & Chocolate Shop in Hollywood, California.
Gift Returns will receive a Merchandise Credit for the full purchase price if returned
within 30 days of the shipment date.
Merchandise purchased between November 1st and December 25th will be accepted for return through January 25th or 30 days from the shipment date, whichever is later. Merchandise purchased after December 25th is subject to the terms stated above. Limited Edition items, Collectible/Trading Cards, Mystery/Blind Boxes, Beauty items, Personalized, Customized, Create Your Own or Special Order merchandise, and merchandise marked “As Is”, “All Sales Final” or “No refunds, exchanges or returns” or similar language, Gift Wrap and Shipping/Handling Fees may not be returned or replaced.
MagicBands and MagicBand+ may not be returned or replaced. Memberships are non-refundable, non-transferable, may not be redeemed for cash or converted to Merchandise Credits.
Returns or replacements of merchandise purchased from DisneyStore.com can be made to any Disney Store or Disney Store outlet locations in the United States within 30 days of the shipping date, in accordance with the In-Store Return Policy, except the following items, which must be returned to DisneyStore.com: Artwork, Fine Jewelry, electronics, special order merchandise and any item designated as “online return only” or similar language. All returns or replacements made at a Disney Store or Disney Store Outlet must have the original receipt with the merchandise to be returned or replacement. Merchandise purchased on DisneyStore.com cannot be returned or replaced at any Disney Parks and Resorts retail locations.
This Disney Store Returns and Replacements Policy is subject to change, for any or no reason, from time to time in Disney Store’s sole discretion without advance notice to its
Guests.
How do I return my Disney Store Online item?
Disney Store has made returns easier and more convenient with new automated returns portal. To start your return or replacement, simply visit our Disney Store Returns Portal and follow the step-by-step instructions. You’ll be able to print a prepaid shipping label and track your return every step of the way.
A few helpful notes:
- The portal will guide you on how to return eligible merchandise.
- Select items—including Artwork, Fine Jewelry, electronics, special order merchandise, and any item marked “online return only”—must be shipped back using the portal as these cannot be returned to physical Disney Store locations.
- After completing your return request in the portal, please visit your selected drop off location to return your package.
- Use the original packaging or strong corrugated carton.
- Print label, affix to the package and head to your drop off location as applicable
- Pack and tape your package securely.
- Unless instructed otherwise during the replacement process, you must return the item within 14 days of initiating the return process. Once the returning item is received to our warehouse or taken to one of the drop-off locations, the replacement item will be shipped. Once this occurs, you will receive tracking information via email.
- Please allow 1–2 weeks for processing once your return is received.
Can I redeem my Disney Gift Card for cash?
A Disney Gift Card is not redeemable for cash. Please provide required proof of purchase to replace or cancel a lost, stolen or damaged Disney Gift Card. Certain restrictions apply. Please refer to Disney Gift Cards Frequently Asked Questions for details.
How do price adjustments work?
Pricing is subject to change at any time. Sale price adjustments will be honored on items purchased from Disney Store that are available at a lower price within 7 days from the shipped date. Price adjustments are not valid on Magical Rush or Deal of the Day Merchandise. Please be advised that Disney Store may sponsor online promotions and events that may not be available in local Disney Stores or at Disney Theme Parks. All sale price adjustments will be provided in the form of a one-time use promotional code. The one-time use promotional code will be sent to the email address provided at the time of order placement and may be used on one future order at Disney Store. The one-time use promotional code is only valid for online orders. Sorry, no phone orders.
While prices are typically the same online and In-Store, there are occasions where prices may vary. When this occurs, price matching between online and In-Store is not available. Merchandise purchased at Disney Theme Parks, Resorts or Cruise Lines is not eligible for a Disney Store sale price adjustment.
What do I do if I received someone else’s order and/or my order is lost/empty package?
Please visit the returns portal to initiate your return or replacement through the automated system.
How does Disney Store Online handle defective or damaged items?
Defective or damaged merchandise may be returned or replaced. Please visit the returns portal to initiate your return or replacement through the automated system.
How do I make a Wish List?
The Wish List is located next to the account sign in option. To find your Wish List, just click on the heart-shaped icon in the top right corner of any page. This icon is located next to the “My Bag” icon.
How do I get notified for when certain items become available?
No, the best way to see what’s new and what’s back in stock is to stay in touch by signing up for the Disney Store emails or follow Disney Store on your favorite social media channel.
Does putting an item in my bag reserve the item?
Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you complete your purchase and receive an e-mail confirmation that they received your order.
If I buy large quantities, do I receive a discount?
Sorry, Disney Store Online does not currently offer discounts for purchasing in large quantities. But, be sure to check out sales and special offers.
How do I write a review on a product?
Simply visit the product page of the item you wish to review. On the page, you may get started by pressing “Write a Review”.
Are the products made in China?
Disney Store products are sourced from around the world. Specific manufacturer details are provided on the packaging. For more information about the products, visit https://thewaltdisneycompany.com/social-responsibility/.
Are the products tested on animals?
Items sold on Disney Store are not tested on animals. Please know that product safety is a top priority, and all items sold on Disney Store are tested to meet or exceed applicable product safety laws and standards. Disney Store strives to exceed your expectations, as well as to provide your family with safe, high-quality Disney products.
Can I Ship My MagicBand to a Resort?
When ordering MagicBands that are associated with a Disney Resort Hotel stay, place your order via My Disney Experience at least 11 days before your arrival if you would like your MagicBands shipped to your home and at least 6 days before your arrival to have them shipped to your Resort hotel.
Does Disney Store carry the exact same items as the Disney Parks?
Disney Store carries a wide variety of Disney Parks Authentic Merchandise.
How do I change or cancel my order?
Once an order is submitted changes are not able to be applied, though you may be able to cancel your order. Cancellation options are available for a short period of time. Please sign into your account to view cancellation options for your order. Please be sure to review your order very carefully before submitting it. If your order is not able to be canceled, you may be able to return it.
How do I get free shipping?
Free shipping is available on orders of $85 or more, by entering the promotional code SHIPMAGIC during checkout. Some restrictions apply, and you can view more details about SHIPMAGIC and other promotions and discounts here. If you have forgot to enter your promo code, please click here to request an adjustment to your order.
Can My Order be Delivered to a Disney Resort?
When ordering from Disney Store or other retail locations, refer to the Disney Resort Hotel for options to receive mail in advance of your arrival date or during your stay.
What if I have difficulty Disney Store Online or have accessibility-related questions or feedback?
Disney Store is committed to providing the best quality and experience for all fans. As such, they strive to stay informed on and adhere to best practices and standards in web and app accessibility (including the Web Content Accessibility Guidelines 2.0).
If you are having difficulty using the websites/apps, or have accessibility-related questions or feedback, you can contact them here:
Attn: Accessibility Guest Relations
Email: [email protected]
Phone: 844-799-0614
Address: Disney Direct to Consumer – Retail Guest Services
Attention: Accessibility
1390 Celebration Blvd.
Celebration, FL 34747
To help Disney assist you better, please detail your issue or concern by providing the following information:
- Website or application where you had an issue
- Description of the issue
- Your name and contact information including mailing address, email, and phone number
How are quantity limits applied?
To identify an individual Guest and/or household, Disney Store Online will consider a number of factors, including but not limited to whether the orders are:
- purchased using the same credit card
- purchased using the same email address
- shipped to the same address
- placed with the same billing address
- purchased using the same phone number
- placed from the same IP and/or mobile device
- purchased from the same account
Merchandise which has quantity limits will display this information on the product page, near the “add to bag” button.
Is gift wrapping available?
No, Disney Store Online currently does not offer gift wrapping services.
Are there gift or wedding registries available?
No, Disney Store Online currently does not offer gift or wedding registries.
Are sales taxes charged on purchases?
Disney Store will charge applicable sales tax on all purchases. When you place your order online, they estimate the tax and include that estimate in the Total in your Order Summary for your convenience.
Disney Store Online Disclaimer
While they make every effort to ensure that all information displayed on the website is correct, occasionally the image of an item, its description or available quantities may appear different online than the actual item. To continue their commitment of providing you with the best possible service, they will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. Disney Store Online reserves the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems. They also reserve the right to change prices on the site at any time.
When processing multiple orders from the same household and being delivered to the same address, orders may be combined into one package to increase efficiency and reduce waste.
Disney Store merchandise purchased from other retailers is subject to the policies of those merchants. Please refer to their websites for further information.
