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Updated EPCOT Guest Survey Hints at Increased Capacity and Experiences

Disney appears to be gathering information that could lead to increased capacity at EPCOT. With Florida’s recent move to a “Phase 3” reopening and Governor’s DeSantis’ support for increased theme park capacity, guests will likely see changes at all Walt Disney World Resort locations. Yesterday, we saw the reopening of Yorkshire County Fish Shop and Kringla Bakeri Og Kafe. These reopenings are a sign that crowds are on the rise.

This EPCOT guest survey also features numerous questions regarding experiences and offerings, as well as the now “normal” health and safety questions. While Disney surveys provide a clue as to what may happen, changes are not always a certainty.

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The first question asks recent visitors to assess whether EPCOT was “too crowded.”

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In addition to the general crowd question, Disney also appears to be interested in whether certain areas seemed to be more crowded than others.

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The survey then begins to focus on EPCOT experiences, including Character Cavalcades.

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Atmosphere entertainment includes musical groups, bands, and other acts seen around the park. Recently, the JAMMitors and Mariachi Cobre have been performing at the America Gardens Theater. Carol “The Piano Lady” Stein has also been performing at World Showplace. Disney also asks a general rides and attractions question.

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Guests are then asked a series of safety and security questions. Responses to this question should not include health / safety measures in place due to COVID-19.

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Moving on to health and safety measures, the section starts with a general question.

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Guests are asked to consider how the behavior of other guests impacted their visit.

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Guests are asked whether they were able to experience everything that was important to them during their EPCOT visit. Information collected here could be used to adjust both capacity and park hours.

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The survey then begins to cover the operational “nuts and bolts” changes in place during the pandemic, including the suspension of FastPass+ and character experiences.

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The survey goes on to ask guests about nighttime spectaculars, Extra Magic Hours, and mobile order service. While the mobile order service is not new, its use has been nearly mandated since the parks have reopened.

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Guests also get to provide feedback regarding physical distancing measures and temperature checks.

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Here, Disney provides a rather long list of responses, asking guests to rank the top three reasons for their visit to EPCOT. Responses to this question would help Disney prioritize where to add capacity.

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This question has been present in most recent Walt Disney World Resort guest surveys. Disney wants to know how guests felt about returning to the parks.

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The “A Taste of EPCOT International Food & Wine Festival” question is designed to see whether guests visited a Festival booth or if they were aware of the Festival.

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Interestingly, Disney asks about Marvel and Star Wars fandom. A Marvel themed attraction – Guardians of the Galaxy: Cosmic Rewind – will be opening at EPCOT in the future.

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At this point, the survey asks for more specific feedback regarding health and safety guidelines, beginning with face coverings for young guests and temperature checks.

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Disney also asks about crowds in retail and restaurant locations. In addition, the survey asks whether social distancing reassured the guest.

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Two questions ask about measures in place for Cast Members.

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Questions about signage and temperature check “reassurance” are also here.

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Again, the survey asks for information as to whether required Cast Member face coverings are reassuring. This sign and markers question is specific to navigating queues and other areas.

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Hand wash and sanitizer stations are a common sight, but it looks like Disney is still collecting data. We also find an additional crowd question here.

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Guests are then asked to evaluate cleaning frequency and other guests’ face covering use.

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More “reassurance” questions focus on face covering requirements and Cast Member social distancing.

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Arriving at EPCOT is the first experience at the theme park. The first question asks about the entrance screening process. Disney also wants to know what guests think of plexiglass and other barriers in place at point-of-sale locations.

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The survey uses a map to help guests indicate what EPCOT lands they visited. It specifically mentions not to include lands that guests “simply walked through” to get elsewhere in the park.

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The survey also asks guests to identify entertainment offerings they experienced on the day of their EPCOT visist.

Like most Walt Disney World Resort guest surveys, this EPCOT survey asks very detailed questions in order to get specific guest feedback.

How will Disney use the results from this EPCOT guest survey? Use the comment feature to share your ideas.

For more information on booking your next trip with our official travel agent sponsor, the Vacationeer, visit wdwnt.travel.

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Jessica
Jessica
1 month ago

Man, I wish I would get one of these! I go to Epcot frequently and used to get surveys (pre-Covid closure) often, but haven’t gotten one since ¯\_(ツ)_/¯

I’ve gone to 3 parks since re-opening (not MK), and I personally think Epcot is doing the worst at safety measure enforcement. I think it’s obviously tied to the Food & Wine fest (where people are used to eating & drinking as they go), but that should make it even more necessary for more cast members to enforce safety measurements.

Brian D
Brian D
1 month ago

EPCOT wasn’t crowded (last week) but Hollywood Studios, Disney Springs, and the Magic Kingdom were.

Leah
Leah
22 days ago

How do you get offered one of these surveys?! Do they come via email?

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